Starcity Properties Limited (“Starcity Properties”, “we”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and disclose personal data via starcityproperties.co.uk and associated services, including Starcity Studio (collectively, the “Website” or “Services”). If you do not agree with this policy, please stop using our Services.
For UK and EU data protection purposes, Starcity Properties is the controller of your personal data.
Contact & Privacy Officer
Email: privacy@starcityproperties.co.uk
Postal Address
Privacy Officer
Starcity Properties Limited
266 Waterloo Road, London, England, SE1 8RQ
Accessing & Updating Your Data
You can review and update certain account details in your account settings (if available) or contact info@starcityproperties.co.uk
Your Preferences
You may opt out of marketing emails at any time by using the unsubscribe link, updating your preferences in your account (if available), or emailing info@starcityproperties.co.uk. Transactional emails (e.g., receipts, security notices) will still be sent.
1. Data We Collect
Information you provide:
name, email, postal address, phone number, account credentials, support queries, and (if you purchase) billing details processed via our payment provider(s).
Automatically collected:
IP address, device and browser type, operating system, referring URL, pages viewed, time and date, and similar diagnostic data.
From third parties:
analytics and advertising partners may provide aggregated or inferred information we combine with the above.
2. How We Use Personal Data
We use data to:
Provide and operate the Services (including AI-powered image editing and generation for property use), personalise features, and troubleshoot issues.
Process transactions and provide support.
Improve safety and security, detect and prevent fraud or abuse.
Conduct analytics to improve our Services and user experience.
Send service notices, updates, and—where permitted—marketing communications.
Legal bases include performance of a contract, legitimate interests, compliance with legal obligations, and consent (where required).
3. International Transfers
Your data may be stored and processed in the UK and other countries where our providers operate. Where we transfer data outside the UK/EEA, we rely on appropriate safeguards (e.g., UK International Data Transfer Addendum or EU Standard Contractual Clauses, as applicable).
4. Sharing Your Data
We share data with:
Service providers (e.g., hosting, analytics, customer support, payments) under contract.
Professional advisers and authorities where required by law.
Third parties in connection with a business transaction (e.g., merger), subject to appropriate safeguards.
We do not sell personal data.
5. Retention
We retain personal data only as long as necessary for the purposes described, including legal, accounting, or reporting requirements.
6. Social Media & Third-Party Links
Your interactions with third-party platforms are governed by their privacy policies. We are not responsible for their practices.
7. Cookies & Similar Technologies
We use essential, analytics, preference, and marketing cookies. See our Cookie Policy for details and how to manage choices.
8. Analytics & Advertising
We may use tools such as Google Analytics and advertising technologies (e.g., Google/Meta) to understand usage and deliver relevant ads. You can opt out via browser controls, ad settings, or tools referenced in our Cookie Policy.
9. Your Rights (UK/EU)
Subject to conditions and exceptions in law, you have rights to access, rectify, erase, restrict, object, portability, and to withdraw consent where processing is based on consent. To exercise rights, email privacy@starcityproperties.co.uk. You may lodge a complaint with the UK ICO or your local supervisory authority.
10. Security
We implement technical and organisational measures appropriate to the risk (e.g., encryption in transit, access controls). No method of transmission or storage is 100% secure.
11. Interactive Areas
If you post content in public areas, it may be visible to others. To request removal, contact info@starcityproperties.co.uk (note that residual copies may remain in backups).
12. Do Not Track
We do not respond to DNT signals. Use the controls described in the Cookie Policy to manage tracking technologies.
13. Changes to this Policy
We may update this policy; the “Last updated” date will be revised. Material changes may be notified through the Website or by email.
